Questions
Plans, payments and GST
Everything about what Vaadify costs and how paying works. If your question is not here, write to us — we answer in plain English.
The free trial
- Is it really free for 30 days?
- Yes. You get every feature on our top plan for 30 days. We do not ask for a card, so there is nothing for us to charge.
- What happens on day 31?
- Your workspace pauses on the plan picker and you choose a plan when you are ready. Nothing is charged automatically. Your data stays readable and exportable for 90 days, so there is no rush to decide.
Prices and GST
- What do the plans cost?
- Basic is ₹1,499 a month, Plus is ₹2,999 and Pro is ₹6,999, before GST. Pay for a year and you pay for ten months instead of twelve.
- Is GST included in those prices?
- No, 18% GST is added. Basic at ₹1,499 comes to ₹1,768.82 in total. If your shop is GST registered you claim that ₹269.82 straight back, so the real cost to you is the price before GST.
- Do I need a GSTIN to sign up?
- No. Tick "my business is not GST registered" at checkout. GST is still charged either way — the place of supply is the state in your billing address.
- Where do I get my tax invoice?
- We take your registered name, GSTIN, address and a billing email at checkout, and your tax invoice goes to that email within 30 days of the payment. Correct anything that looks wrong at checkout — what you confirm there is what prints on the invoice.
Paying
- How do I pay?
- UPI, card or net banking, through Razorpay. Your card and bank details never reach us — Razorpay holds them and we only ever see that a payment succeeded.
- Will money be taken from my account automatically?
- No. Today every payment is one you make yourself. We email you 30 days, 7 days and 1 day before your plan runs out so the date is never a surprise.
- What if I forget to pay?
- Your workspace locks on the date your plan runs out. Every order, customer and product is still there — readable and exportable — and paying within 90 days reopens everything untouched.
- Who in my shop can pay?
- Only an owner. Shop keepers never see the billing screen, the prices or a payment warning — they should not be entering your card details, and a payment alert mid-rush only worries them.
Changing plan
- How does upgrading work?
- Straight away, and you only pay for the days left. If you are on Plus with 15 days of the month to go and move to Pro, you pay ₹2,283.30 including GST today rather than a whole new month at ₹8,258.82. Your renewal date does not move.
- How does moving to a smaller plan work?
- It takes effect when your plan next runs out, not today. You keep the plan you paid for until then and nothing is charged. We email you to confirm the change.
- Can I switch between monthly and yearly?
- Yes, in both directions. Like a downgrade it takes effect at your renewal date, because switching in the middle would mean either billing you twice or refunding time you have already paid for.
- Do I lose anything on a smaller plan?
- Nothing is deleted. If you go over what the smaller plan allows, the extra items are kept and hidden, and they come straight back if you move up again.
Cancelling
- How do I cancel?
- Settings, then Billing, one tap. Your plan keeps working until the date you already paid for, and then your workspace locks. You can turn the renewal back on just as easily.
- Do you give refunds?
- No. Once a payment is made we have issued a GST invoice for it, and unwinding that means a credit note and a correction for both our accountants. Move to a smaller plan or cancel instead — both stop the next payment without touching the one you have made.
- Can I come back later?
- Yes. For 90 days after a plan ends your workspace stays readable and exportable, and paying reopens it with everything where you left it. After 90 days we permanently delete your data, so export it before then if you are stopping for good.
When something goes wrong
- Money left my account but my plan did not change.
- Do not pay again. We check every unfinished payment against Razorpay through the day and repair it automatically, usually within the hour. If it is still wrong after that, write to us with the date and amount.
Still deciding?
Try everything free for 30 days. No card, and nothing is charged when the trial ends.
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