Contact and Grievance

Who we are

Vaadify is operated by:

Rani Software Labs A sole proprietorship Chennai, Tamil Nadu India

Email: [email protected] Website: https://vaadify.com

We do not publish a phone number, because a number nobody answers is worse than no number. Email reaches us and gets a reply.

Everyday questions and support

For anything about using Vaadify — a booking that will not save, a plan you want to change, an invoice that looks wrong, a feature you wish existed — write to [email protected].

Tell us your shop name and, if it is about a specific order or payment, the date and the amount. That usually saves a round trip.

Grievance Officer

Under the Digital Personal Data Protection Act, 2023 we name an officer to deal with complaints about personal data. Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 a published grievance route is expected of online services generally. One person covers both.

Grievance Officer: the Grievance Officer of Rani Software Labs. We give the officer's name on request — write to [email protected]. Email: [email protected] Where we are: Rani Software Labs, Chennai, Tamil Nadu, India

Write to that address for:

• a complaint about how we have handled personal data;
• a request to see, correct, or delete personal data we hold about you;
• a complaint about a decision we made, such as suspending a workspace;
• anything you have already raised with support that has not been put right.

What we commit to

• We acknowledge within two working days of receiving your message.
• We resolve within fifteen working days, or tell you why it will take longer and when to expect an answer.
• We reply in writing, to the email address you wrote from.
• There is no charge.

Why not twenty-four hours? Because we are a small company, and a promise to answer a mailbox on a Sunday is a promise that breaks. Under the data-protection law a missed window is a compliance failure, not a bad review. We would rather publish a slower commitment and keep it every time. The grievance mailbox is monitored the same way our production systems are, so a message cannot sit unnoticed.

Working days mean Monday to Friday, excluding public holidays in Tamil Nadu.

What to include

The more of this you can give us, the faster it goes:

• your name, and your shop's name;
• the email address on your account;
• what happened, and when;
• what you would like us to do;
• anything that helps us find it — an order number, an invoice number, a date and amount.

If your request is about personal data and we cannot tell who you are from the message, we will ask you to confirm your identity before we act. That is to stop someone else asking for your data.

If we do not put it right

If you are not satisfied with how we handled a personal-data complaint, you have the right to complain to the Data Protection Board of India, established under the Digital Personal Data Protection Act, 2023.

You are not required to complain to us first, but we would rather you did — most things are fixed the same week.

For anything that is not about personal data, section 27 of our Terms of Service at https://vaadify.com/legal/terms-of-service explains how disputes are handled, and which courts have jurisdiction.

Data-protection roles, in one line

For your data — you and your staff — we are the Data Fiduciary. See the Privacy Policy at https://vaadify.com/legal/privacy-policy.

For your customers' data, you are the Data Fiduciary and we are your Data Processor. See the Data Processing Agreement at https://vaadify.com/legal/data-processing-agreement. If one of your customers writes to us directly, we will point them to you and let you know they asked.

Business details

Registration and GSTIN details will be published here once they are issued.

Until then the contracting party is the proprietor of Rani Software Labs, a sole proprietorship, as set out in section 1 of the Terms of Service. We do not print an individual's name on a public page, but we do not withhold it either: write to [email protected] and we will send the proprietor's name, and the registration details once they exist, by return.